Welcome to GrandPad

Congratulations on your new GrandPad subscription! We recommend getting the GrandPad set up soon, so it is ready to go upon arrival. Our GrandPad support team is happy to help with any questions.

Following these simple steps to get setup:

Once you're logged in, you will see a screen that looks something like this:

You will notice on the left-hand side that you can edit both your profile and the profile of the GrandPad account you may be managing. Select the Contacts tab under your profile to add contacts for yourself, or select Contacts under the GrandPad user's account to add contacts to their profile.

Once you've done this, select the Add Family Contact button in the top right corner.

Next, select Create New Contact and complete the information for each contact. Make sure to keep the box checked that says "Send an automatic welcome email and text message."

Keeping this box checked ensures your contacts receive information to assist them when logging into their account, connecting them to the GrandPad tablet and your entire GrandPad family circle. We recommend sending them a friendly message using the Email All Contacts button asking them to check their inboxes and follow the instructions to connect with GrandPad.

As a Family Administrator, you can enable or disable features on the GrandPad tablet anytime. Select any of the GrandPad features in the navigation menu and follow the instructions for each features page. We recommend starting with minimal, high-impact content—especially if the user has little or no technology experience—then gradually introducing new features and content over time.

The GrandPad App is the easiest way to connect your entire family circle with the GrandPad user. GrandPad is a secure network. No content or communications are accessible by the public.

With it, you can easily:

  • Take and share photos and videos
  • Make audio and video calls
  • Send email and text messages
  • Invite others to be part of the family circle
  • View usage stats of the GrandPad user (Family Administrator only)
  • Manage the GrandPad features and content (Family Administrator only).

You should have received an initial welcome email with a link to download the GrandPad App. Use that link to log into your account from your smartphone automatically.

GrandPad Companion App

Now that you have everything set up, you can sit back and relax until the GrandPad arrives. Feel free to post as many photos and videos as you'd like so the GrandPad will be filled with memories when it reaches its user's hands. You may also want to encourage those in your family circle to do the same.

If you have questions at any time, feel free to chat with us live or call us at (1800 938 226) .