We sincerely hope you enjoy all the benefits of your GrandPad® subscription, which is why every GrandPad includes a 30-Day Risk Free Trial. We understand that your needs may change, and we want to make the process of returning your GrandPad subscription as easy as possible for you.
If for any reason you decide to cancel your subscription and return your GrandPad and its accessories, please call us at 0808 168 7278 or email [email protected] to notify us that you wish to cancel and make a return. After requesting a return, we will follow up with you via phone within 2 business days. We will provide instructions on how to ship the GrandPad back to us at that time, and please note that you are responsible for shipping and postage.
Our fulfillment center will process your returned GrandPad within 2 business days of arrival. While there are no refunds or prorations for returned GrandPad devices on a monthly plan, if you are on an annual GrandPad subscription plan, you will receive a prorated refund for the time remaining on your subscription. Once your returned GrandPad is processed, you will receive no further charges, and your subscription will be canceled. We believe that feedback from our customers is invaluable, and to help us serve you better in the future, we may ask for any feedback you may have to offer during the phone call. If you have any additional questions or concerns regarding our return policy, please email us at [email protected], and we will be happy to assist you. Thank you for choosing GrandPad, and we appreciate the opportunity to serve you.